Hp 800w Flex Slot Titanium Hot Plug Power Supply Kit

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Document ID: c05403146

Advisory: (Revision) ProLiant and Apollo Systems - An HPE 800W Flex Slot Titanium Hot Plug Power Supplies May Fail Over Time Under Normal Operating Conditions
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Last Updated: 2018-06-22

DESCRIPTION

Release Date
3
Updated the Resolution with a note, 'All affected serial numbers in spare parts inventories have been reworked to correct this issue.'
Updated the Resolution with information on ordering Spares Kit Part Number 754378-001 via the standard process.
02/23/2017

A small number of the HPE 800W Flex Slot Titanium Hot Plug Power Supplies (Generic Part Number 734868-001; Spare Part Number 754378-001 and Spare Part Number 720482-B21) may fail over time under normal operating conditions. When this occurs, the Integrated Management Log (IML) reports a power supply redundancy failure either as a repaired 'General Power Supply Failure' or as an 'Other Internal Fault' error.

SCOPE

Any of the server platforms (listed below) configured with any of the following Part Numbers for the HPE 800W Flex Slot Titanium Hot Plug Power Supplies:

Generic Part Number: 734868-001
Spare Part Number: 754378-001
Optional Part Number: 720482-B21

CT/Serial Numbers: CT date codes can be found under the 'Serial' heading in HPE Integrated Lights-Out (iLO) by navigating System-> System Information-> Power Supply Summary. With the 800W Flex Slot Titanium Hot Plug Power Supplies, the Serial Number and CT Number are printed on the product label:

For affected power supplies:

  • The 10th and 11th digits will be in the range of '7Z' to '9U' for the date codes.
  • The Serial Number range is 5DSKF0A4D7Z007 to 5DSKF0A4D9U1BY.

AND Platforms Affected:

HP Apollo 4200 Gen9 48SFF CTO Server
HP Apollo 4530 Gen9 CTO Chassis
HP Apollo r2600 24SFF CTO Chassis
HP DL360 Gen9 8SFF CTO Server
HP DL380 Gen9 24SFF CTO Server
HP DL380 Gen9 8SFF CTO Server
HP ML350R09 SFF CTO Server
HP ML350T09 SFF CTO Server
HPE DL380 GEN9 8SFF CTO Server

RESOLUTION

If one or more of the Power Supply Units (PSU) have failed as indicated by health LEDs error indicators or the iLO status as described above, precaution should be taken in the servicing of the unit and/or replacement of the failed power supplies. Although the power supplies are hot-pluggable, HPE recommends shutting down the server prior to replacing the PSUs.

To correct this issue, replace the affected 800W Flex Slot Titanium Hot Plug Power Supplies by ordering Spares Kit Part Number 754378-001 via the standard process.

NOTE: All affected serial numbers in spare parts inventories have been reworked to correct this issue. Reworked power supplies can be identified by the presence of a 'Blue Dot' in one of two locations on the power supply label, as shown in the following graphics:

Refer to the appropriate Server Maintenance and Service Guide for detailed replacement instructions.

Server Maintenance and Service Guides: Perform the following steps to access the Server Maintenance and Service Guides:

  1. Click the following URL:
  2. Enter product name (e.g., DL380 Gen9) in the text box under the From All HP Products tab.
  3. Click Go.
  4. Select Service and Maintenance Information under the Manuals heading.
  5. Select the Server Maintenance and Service Guide from the list provided.




NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Hardware Platforms Affected: HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE Apollo r2000 Chassis, HPE Apollo 4200 Gen9 Server, HPE Apollo 4500 System, HPE ProLiant XL450 Gen9 Server
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided 'as is' without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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Kit

New RoHS compliant part numbers

To find the latest RoHS compliance information, please use the HPE PartSurfer and click on one of the linked model numbers. When locating RoHS information in PartSurfer, user can use the Option part number for the components, the sales order number for a system that the component is used in, or the Spare part number for a specific part. User can find the sales order numbers and Option part numbers in the Product QuickSpecs. Click here for a complete list of current models in PartSurfer.

Power supplies

Part Number
HPE 500 W Flex slot platinum hot plug power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot platinum hot plug power supply kit
Click here to obtain parts list for this model.
HPE 1400 W Flex slot platinum plus hot plug power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot titanium Hot plug power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot - 48 V dc hot plug power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot universal hot plug power supply kit
Click here to obtain parts list for this model.
HPE 500 W Flex slot platinum hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot platinum hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE 1600 W Flex slot platinum hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot titanium hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot -48 V dc hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE 800 W Flex slot -48 V dc hot plug low halogen power supply kit
Click here to obtain parts list for this model.
HPE Scalable persistent memory power supply and battery backup
HPE Scalable persistent memory 800 W Flex slot PSU and 400 W BBU 2-pack FIO kit
Click here to obtain parts list for this model.

Link to list of available documents

Click here to view the list of documents available for HPE Flexible Slot Power Supplies .

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

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